FAQs

What are the working hours of Jvenl HQ?
Our office is open from 12 to 6PM

What is your return/exchange policy?
For all the details about our exchange and refund policy please check Terms & Conditions.

How can i choose my size?
Kindly please check the size chart, feel free to contact us through DM for further advice

Do you offer international shipping?
Unfortunately no, National shipping only at the moment

How can I contact customer support?
Feel free to contact us on Jvenl2021@gmail.com

Can I modify or cancel my order after it has been placed?
Order cannot be modified after completing the checkout.
Order cannot be cancelled after 24h from confirmation.

How long does the exchange and refund process take?
It takes 2-5 business days.

Can I received refund in cash?
Yes sure, you can receive you refund in cash from the HQ.

Can I shop directly from HQ?
Yes sure, by booking an appointment through our website.

Can I try on items before the courier leaves?
Yes sure.

Can I take one item from the package and return the rest with the courier?
Unfortunately, no.
The package cannot be divided.

Can I refund item purchased in a bundle?
Unfortunately, no we don’t accept refund on discounted items.

Can i refuse to recieve my order?
If you no longer wish to receive your purchase, please cancel with the courier